Refund Policy

Last updated: December 6, 2025

1. Scope

This Refund Policy governs refunds for services contracted through our vehicle transport and relocation brokerage. By booking and paying for our service, you agree to the terms outlined below.

2. When Refunds Are Available

  • If you cancel a contract within 5 days of the original purchase date (before we begin service or assign a carrier), you are eligible for a full refund of the amount paid.
  • If we are unable to fulfill the transport order for any reason, you will receive a full refund.

3. When Refunds Are Not Available

  • Once a carrier has been assigned and confirmed for your shipment, and the service process is underway, the contract becomes active. At that stage, we reserve the right to decline refund requests.
  • If the payment method used is fraudulent, unauthorized, or invalid, we reserve the right to refuse or cancel the order, and no refund will be issued.

4. Refund Processing

  • Approved refunds are processed within 5 business days after confirmation of cancellation or service failure.
  • Refunds are issued back to the original payment method unless agreed otherwise.

5. Cancellation Rights & Conditions

  • You may request cancellation and refund by contacting us in writing. Please include your Booking/Order Number, Pickup and Delivery Locations, and Name.
  • Cancellations requested after a carrier is assigned but before pickup are subject to review, and approval is at company discretion.
  • If a revised rate is proposed and you decline it, you are entitled to a full refund, provided the cancellation occurs before carrier assignment.

6. Billing Errors & Duplicate Charges

Billing mistakes or duplicate charges will be refunded in full once verified.

7. Carrier No-Show or Service Failure

If a carrier fails to pick up your vehicle or cancels and we cannot reassign another carrier within a reasonable timeframe, you are eligible for a full refund of the amount paid.

8. Limitation of Liability

Our liability for refunds is strictly limited to the amount you have paid for our service. We are not responsible for any incidental or consequential damages arising from cancellations, delays, or service issues.

9. Policy Changes

We may update this Refund Policy at any time. Any changes will apply to new bookings made after the revised date.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us: